Remember–never give away your username/password/or out of band authentication information!
Currently there is a ring of fraudsters who use information gathered in places like the dark web to fool you into thinking the bank is calling you to tell you about fraud on your account.
They are using a phone number mask to make you think they are calling from our number at our home address in Mooresville.
While we make calls to customers to let them know about potential fraud, we do not need your username/password/or out of band authentication to help you. If changes need to be made to your account, we will ask you to do them, not do them for you. If you get one of these calls, hang up immediately and send a chat to us through our chat system or visit us at one of our area branches!
Sound financial decision-making matters—whether you’re planning your retirement or simply calculating your monthly car payments. And since our earliest days back in the Great Depression, we’ve worked hard to give our customers all the information they need to make the right calls.
We’re happy to help you plan for whatever lies ahead. After all, it’s why we’re here.
A woman on her laptop and she is smiling and waving to the laptop camera
At Citizens Bank, we’re committed to keeping our local community informed. That’s why we’re ramping up our service to our community to include weekly blog posts educating readers on their finances. We’ll provide posts on important topics- from your personal finances, to your business, and everything in between. We’ve been putting our customers and our […]
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A study by the University of Cambridge found that money habits in children are formed by the time they’re 7 years old. Which means teaching them the value of money as well as healthy habits around it has to start young. You still let kids be kids while instilling those healthy habits in fun and […]
Read MoreClose up image of a man crunching numbers from a calculator on a white desk.
Many people have multiple bank accounts, with each account serving a different purpose. In fact, did you know the typical U.S. consumer maintains 5.3 different bank accounts? In general, checking accounts are for frequent transactions, whereas savings accounts are to put money away. Then you have all different types of loans, from home mortgages to […]
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