Remember–never give away your username/password/or out of band authentication information!
Currently there is a ring of fraudsters who use information gathered in places like the dark web to fool you into thinking the bank is calling you to tell you about fraud on your account.
They are using a phone number mask to make you think they are calling from our number at our home address in Mooresville.
While we make calls to customers to let them know about potential fraud, we do not need your username/password/or out of band authentication to help you. If changes need to be made to your account, we will ask you to do them, not do them for you. If you get one of these calls, hang up immediately and send a chat to us through our chat system or visit us at one of our area branches!
The following documents have been made available to help ensure that you remain informed on the PPP process. Please return to this page frequently for updates and information.
Please note that a valid drivers license and updated contact information is required for each round of the PPP and forgiveness process.
Documentation can be sent securely to Citizens Bank using our secure file upload service.
Use these forms for the Paycheck Protection Program Loan Forgiveness Process.
Form 3508: Forgiveness Application and Instructions
Form 3508EZ: Forgiveness Application and Instructions
Form 3508S: Forgiveness Application and Instructions
Loan Forgiveness Acknowledgement
One area of question and concern we have received regarding the PPP loan forgiveness is this: “What documentation will I need to provide at the end of the 8-week period?” That is a good question that deserves a good answer. Unfortunately, the SBA and Treasury Department have not provided any meaningful guidance so far as […]
Read MoreCongratulations once again on successfully taking advantage of the SBA Paycheck Protection Program through Citizens Bank. Because Citizens Bank cares about our business partners, we have begun what will be a regular e-mail communication to help you understand what you must do to remain inside the program parameters and thus maximize your loan forgiveness. Today’s […]
Read MoreCongratulations on successfully taking advantage of the SBA Paycheck Protection Program loan through Citizens Bank. We are pleased to have been able to assist you with this vital lifeline. As you are likely aware, the details of this program have come out in bits and pieces over time, and many things are not clear even […]
Read MoreA woman on her laptop and she is smiling and waving to the laptop camera
At Citizens Bank, we’re committed to keeping our local community informed. That’s why we’re ramping up our service to our community to include weekly blog posts educating readers on their finances. We’ll provide posts on important topics- from your personal finances, to your business, and everything in between. We’ve been putting our customers and our […]
Read MoreImage of a mom and her daughter sitting on a sofa as the daughter is adding coins to a piggy bank.
A study by the University of Cambridge found that money habits in children are formed by the time they’re 7 years old. Which means teaching them the value of money as well as healthy habits around it has to start young. You still let kids be kids while instilling those healthy habits in fun and […]
Read MoreClose up image of a man crunching numbers from a calculator on a white desk.
Many people have multiple bank accounts, with each account serving a different purpose. In fact, did you know the typical U.S. consumer maintains 5.3 different bank accounts? In general, checking accounts are for frequent transactions, whereas savings accounts are to put money away. Then you have all different types of loans, from home mortgages to […]
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