Lock icon

E-Banking

A woman on her laptop and she is smiling and waving to the laptop camera

Citizens Bank is Here for You

At Citizens Bank, we’re committed to keeping our local community informed. That’s why we’re ramping up our service to our community to include weekly blog posts educating readers on their finances. We’ll provide posts on important topics- from your personal finances, to your business, and everything in between. We’ve been putting our customers and our […]

Read More

Image of a mom and her daughter sitting on a sofa as the daughter is adding coins to a piggy bank.

Start Them Young- Teaching Kids to Save

A study by the University of Cambridge found that money habits in children are formed by the time they’re 7 years old. Which means teaching them the value of money as well as healthy habits around it has to start young. You still let kids be kids while instilling those healthy habits in fun and […]

Read More

Close up image of a man crunching numbers from a calculator on a white desk.

Consolidate Your Accounts – The Benefits of Banking in One Place

Many people have multiple bank accounts, with each account serving a different purpose. In fact, did you know the typical U.S. consumer maintains 5.3 different bank accounts? In general, checking accounts are for frequent transactions, whereas savings accounts are to put money away. Then you have all different types of loans, from home mortgages to […]

Read More

A woman banker smiling at one of her clients in her office.

Your Credit Score Explained

It’s one of the most important numbers when it comes to your financial life… Your credit score is a cue to lenders of how likely you are to pay back a loan. The higher your score, the more financially “trustworthy” a lender is likely to deem you. Your “creditworthiness” increases your possibility to secure loans […]

Read More

Close up of a couple both holding a small wooden house

7 First-Time Homebuyer Mistakes to Avoid

Buying your first home is an exciting milestone! But the process of homebuying can also be difficult to navigate if you’ve never done it before. It’s important to find a lender you trust to help guide you down the twists and turns on the exciting road to homeownership. It is also helpful to know some […]

Read More

Citizens Bank Tornado Damage

Weathering the Storm: Through COVID-19, a Tornado, & Social Distancing We’re Still Here to Serve You

Part of being a community bank is taking pride in our strong commitment to our community and the customers we serve. During these unprecedented times, we remain a solid foundation so that our customers and local businesses can weather the storm. From scheduled personal visits to help customers to working with our loan customers who […]

Read More

An older couple happy about signing documents at a bank

Why Work with a Local Bank?

According to a study from The Harris Poll, a majority of consumers (58%) said they prefer to deal with local and regional banking providers instead of large national institutions. The top reasons for this preference included better customer service and a more personalized banking experience. When it comes to choosing somewhere to bank, bigger is […]

Read More

A laptop displaying a credit score wheel on screen

Understanding and Protecting Your Credit

In our previous article, Your Credit Score Explained we talked about the basics of a credit score, as well as detailed information about the various elements that make up your score. Now, we want to share information related to understanding your actual credit history… which makes up the score that lenders look at when making […]

Read More

A close up of a woman looking at credit card bill statements.

Tips for Eliminating Credit Card Debt

If you have a little more credit card debt than what you’d like, you’re not alone. Did you know that 41.2% of all American households carry some sort of credit card debt? (And we aren’t talking about a grocery store visit they plan to pay off the next day). According to the credit scoring agency […]

Read More

A woman smiling and holding an open sign with a kitchen featured in the background.

Financial Tips for Entrepreneurs and Small Business Owners

Small businesses are woven into the fabric of our economy. How so? There are 30.7 million small businesses in the U.S. which account for 99.9 percent of all U.S. businesses. Still, 82% of businesses that fail do so because of cash flow problems, which can be largely avoided with the right financial plan. Here at […]

Read More

A close up of multiple well dressed individuals placing their hands together within a circle in unity.

Citizens Bank Sponsors the Aspire Women’s Leadership Series

Citizens Bank is proud to be a title sponsor of the Aspire Women’s Leadership Series as part of our unwavering commitment to our Central Indiana community. Aspire believes when businesspeople are united, educated, and equipped with excellent relationships and resources, they can realize their full potential. Aspire hosts their series to support and strengthen women […]

Read More

A young family standing outside of the rear of their SUV, dressed and ready for vacation.

Plan a Vacation Without Breaking the Bank

Perhaps your plans for a spring vacation changed due to current circumstances, or maybe all this quarantining has you longing for a change of scenery. Whatever the case may be, you’re ready for a vacation and want to start planning for when travel opens up again. But in case you’re worried about whether you can […]

Read More

Medical equipment and a piggy bank featured with a notepad with HSA written on it.

Save for Your Health: What is an HSA?

HSA stands for Health Savings Account and is a savings account you can use to pay medical expenses with tax benefits. HSA’s are more popular than ever. In fact, HSA assets reached nearly $66 billion in 2019, a 23 percent increase from the end of 2018. And the number of accounts grew 13 percent from […]

Read More

A young couple being handed a key to their new home.

How a Consumer Mortgage Loan Differs from a Commercial Real Estate Loan

Many young and eager business owners apply for a commercial real estate loan with a misconception that the process is similar to a consumer mortgage loan. But there are notable differences between the mortgage real estate loan process and the consumer commercial loan process you should be aware of before you apply for a loan […]

Read More

A girl smiling as she touches her dog and her black Labrador licks her face

Why Refinance Your Home?

When you refinance your home, you are replacing your current home loan with a new one. This new mortgage comes with a new term and interest rate, which can lead to lower monthly payments or the ability to pay off your home more quickly. Ultimately, refinancing your home is an opportunity to save money on […]

Read More

A young lady sharing information with an older couple.

Knowing These 5 Financial Terms Could Save You Thousands

Understanding a few key terms and taking advantage of them in your own financial planning can help you feel more confident—and add to your wealth! Here are some you need to know, and how to put them to use to earn you money. Employer Match This is a benefit offered by an employer, in which […]

Read More

An older couple walking out into an open field with the man rolling a bike on his left side

3 Simple Ways to Start Saving for Retirement Now

We have simplified making the most of your retirement savings with 3 easy steps. Start Now It’s never too late to start saving for retirement, and every step you make today pays off with a more secure future. But how to get started if you feel overwhelmed? Try making it painless so you don’t even […]

Read More

A man holing up his credit card and a piece of paper in front of his laptop.

Understanding Installment Loans and Credit Card Interest Rates

Sometimes we all need to make a purchase that requires us to borrow money or rely on credit. These can be larger investments, like starting up a new business or purchasing a new home. Or they can be smaller amounts for things such as an unexpected car repair bill. Regardless of the size of the […]

Read More

A young couple are smiling in the background as a house key is shown in the foreground.

Unexpected Costs of Home Ownership

Your mortgage payment is typically the largest monthly financial commitment you’ll have in homeownership, but buying a home involves a lot of other expenses. Here are some you need to consider when budgeting for a home purchase. Homeowners Association Fees If you’re purchasing a condo or a home in a planned development, a Homeowner’s Association […]

Read More

A close up of a young couple using their credit card to order online.

Understanding the Basics of Credit Cards

Credit cards: They’re everywhere. They’re easy to get, yet, they have the potential to either help or harm your finances if you’re not careful. The key is understanding how credit cards work and how to use them to your best advantage. What is a credit card? A credit card is an actual plastic (sometimes it’s […]

Read More

A fish hook hanging on to a key hovering over a keyboard of a laptop.

Protect Yourself: 4 Easy Tips to Avoid Identity Theft Scams

According to data from the Federal Trade Commission, 3.2 million Americans reported some kind of identity theft or fraud in 2019. The good news is, that number is down slightly from previous years, in part due to the protection of chip-reader credit cards. But the bad news is these types of crimes are getting more […]

Read More

A young couple smiling toward the camera as they are sitting on a sofa.

Two Free and Easy Ways to Reduce Financial Stress

If thinking about your finances leaves you feeling stressed out, you’re far from alone—according to a recent survey by the American Psychological Association, 72% of Americans reported feeling stressed about money at least once in the last month. That’s not only bad news for your financial health but your overall health and well-being. Psychological stress […]

Read More

3D model of the new stones crossing location

Stones Crossing location scheduled to open in 2021

We’re excited to announce our newest branch, Stones Crossing, is under construction and will be opening in 2021. Located on Stones Crossing Road in Greenwood, our new branch is next door to Franciscan ExpressCare Stones Crossing and across from Emanuel Church Greenwood. We are proud to be joining the Johnson County community and plan to […]

Read More

A father watching his son put coins in a piggy bank

One of the Most Surprising Roadblocks to Saving Money

Most of us are actually pretty money smart. We understand the value of creating a budget and having the right accounts and savings vehicles to help us reach our goals. We know about emergency funds, the importance of getting out of debt, and are good at delaying gratification and making priorities to guide our spending. […]

Read More

An older couple looking at documents smiling

Why You Still Need a Checking Account

Digital wallet apps are cool, but they’re no replacement for banking with a checking account. With the explosion of digital wallet apps like Venmo, it can be tempting to wonder if old-school payment methods like paper checks are even relevant. If you can access and transfer money with the swipe of your phone, do you […]

Read More

An older couple sitting outside on the ground looking at one another.

Traditional vs Roth IRAs – What’s the Difference?

IRA stands for Individual Retirement Account. Simply put, an IRA is a savings account with tax benefits that allows you to put away money for retirement. According to research from the Investment Company Institute, 43.9 million U.S. households own at least one type of IRA. 35% of households contributed to traditional IRAs, while 36% contributed […]

Read More

A woman throwing her hands up in joy with boxes sitting around her on the floor.

How to Move Out of Your Parents’ House

Tips for building finances and getting a place of your own It’s normal to need a soft place to land before you launch, and Mom and Dad’s basement might seem like the ideal place. According to Pew Research, as of 2020, a startling 52% of people in the U.S. ages 18 to 29 live with […]

Read More

Graphic image displaying text about important office availability information regarding COVID

Important Branch Office Closure Notification Related to COVID-19

To our valued customers and community: I hope you have continued to stay safe and healthy in this continued time of uncertainty. I am writing this letter is to share our concern with the increasing number of positive COVID-19 cases in our area. We take the health and safety of our staff, customers, and community […]

Read More

A Christmas background with a man gifting a woman in the foreground

How to Plan Your Gift Giving on a Budget

This simple gift-buying strategy will help you stay on track and save money. We all start with the best intentions when it comes to saving money over the holidays. The spirit of giving (and frenzy of shopping) can easily sweep us off course, resulting in debt and regret come January. But you can beat that […]

Read More

A dad and daughter on the living room sofa looking at a laptop

The Gift of Investing in Your Children

Here’s a step-by-step guide to giving kids something with a lifetime of benefits: the gift of investing. Making kids happy is an expensive prospect these days. $125 Lego kits, $500 gaming consoles, and $1,000 smartphones are just a few “basics” kids seem to require. But there’s a much more profound gift you can give that […]

Read More

A jar of coins sitting on a wooden table

Choosing a Charity to Support

Each year, it seems there is more and more need for generous givers. If it’s in your heart (and your budget) to give, you want to be sure that your donation is going to the right place and in the right hands, and being used for a purpose that is meaningful to you. Decide with […]

Read More

A pair of jeans that hold a red and white heart in the back pocket.

A Unique Approach To Giving

Citizens Bank gives back to the community in a way that you wouldn’t expect. An Idea is Born Let’s be honest—bankers have always dressed professionally, and Citizens Bank is no different. We believe in showing up for our customers with pride, but occasionally, even bankers have the desire to dress casually at work. For this […]

Read More

A wooden house sitting on a realtors desk full of papers

5 Reasons Why You Need a Realtor

No matter how much you think you can DIY it, a seasoned pro can save you money and hassle. Many of us think we can handle home buying or selling on our own —after all, we’ve got access to Internet listings, info, and search engines that we used to need a Realtor to find. We […]

Read More

A wooden table holds a calculator, a house, and a person is signing a document on the table.

Do I Really Need Pre-Qualification for a Mortgage?

Before you even look at your first house, pre-qualification is your first step. In the excitement of entering the home-buying search, many potential buyers can end up in the dangerous spot of falling in love with their dream house only to find out they can’t afford it. There’s one surefire way to avoid that heartbreak: […]

Read More

Two business people shaking hands

Success Story: Building Credit from the Bottom Up

A Citizens Bank client gets his financial life in order with help from a devoted banker. Virginia Coffee, Branch Manager of Citizens Bank in Avon, has been working with one special customer since the beginning of her banking career: a young man who desperately wanted to get his financial ducks in a row. “The first […]

Read More

A young couple smiling as they sign papers on their new house.

How to Choose a Mortgage Lender

Finding the best mortgage is not just about finding the lowest rate, but the best fit. Once you decide you’re ready to shop for a home, the most natural questions are “Can I afford it?” and “If so, how much?” And sure, there are plenty of online calculators to help you get started, but none […]

Read More

A young couple dating in their new living room after moving in boxes

I Have Student Loan Debt. Can I Still Get a Mortgage?

Student loan debt is a fact of financial life in the U.S.—the latest statistics show us that 45 million Americans have student loan debt, totaling $1.56 trillion, with an average debt of $32,731 per person. That kind of debt can derail financial health and dreams for decades. According to the National Association of Realtors, 83% […]

Read More

A hand piling up coins on a table with stacks of coins

How Your Credit Score Affects Your Mortgage

Good or bad credit can impact if you can afford the house of your dreams. Think About Credit First When Home Buying First things first: If you’re about to start shopping for a home but haven’t checked your credit score, you’ll need to visit a site like Experian to find out where it stands. It’s […]

Read More

A realtor holding a key with a house on the keychain

What Information Do I Need for a Mortgage Pre-qualification?

With a little preparation, this quick and easy process can set you on the house-hunting journey. When you’re at the beginning of your home-buying journey, a pre-qualification with your mortgage lender is a smart first move that can help you get started and begin to formulate your budget. With pre-qualification, you are providing your lender […]

Read More

A young couple exited while meeting with a realtor sitting at a desk with a laptop on the desk

5 Surprising Things To Consider When Choosing a Realtor

Here’s how to make sure your realtor isn’t just “good,” but is good for YOU. Ratings, reputation, referrals from a friend, the number of sales in a year—there are lots of ways to determine a realtor’s credibility. But just looking at those factors doesn’t mean that person is the best fit for you when home […]

Read More

A woman calculating up all the money she has laid on the table in front of her while she places a dollar bill in a small white piggy bank.

Financial Literacy 101: Start Saving

The path to financial abundance starts with one simple step. Beth Pedersen, Citizens Bank’s Senior Vice President, Chief Financial Officer, knows a lot about finances. In fact, she teaches financial literacy, not only has she taught at the college level, but one of her passions is teaching financial literacy at the Indiana State Women’s Prison. […]

Read More

A young family smiling over their new addition

How much house should I buy?

Creating a budget is one of the biggest steps in deciding on which home you should buy. It’s a big question that determines everything from where you’ll live, who’ll have their own room, if the dog gets a yard, or if the kids land in a certain school district. Determining how much you should spend […]

Read More

Close up image of a stimulus check

Your Third Stimulus Check is Coming Soon, Here’s How to Prepare

Last year, Congress passed the CARES Act, which includes providing stimulus checks to stimulate the economy, and provide financial relief. The US Treasury Department and the Internal Revenue Service will distribute the third round of stimulus checks in the next couple weeks. How Do I Get My Check? The IRS will use the information in […]

Read More

Happy African American couple sitting in a new room with boxes around them as they are moving into their new home.

What is Escrow and How Does it Work?

Understanding where your money goes and why when it’s in escrow. How can a regular checking and savings customer make the most of their account? Citizens Bank Customer Care Supervisor Heather Brown shares the inside scoop on how to get help, save more, and what she wishes customers knew. What is Escrow? “Escrow” is a […]

Read More

Image of a woman holding her credit card up recording information to her smart phone.

Customer Service 101: Making the Most of Your Citizens Bank Account

How can a regular checking and savings customer make the most of their account? Citizens Bank Customer Care Supervisor Heather Brown shares the inside scoop on how to get help, save more, and what she wishes customers knew. Round Up. I would recommend that any customer should add RoundUp Savings to their debit card. Every […]

Read More

Image of an African American woman looking at a check as she pulls it out of an envelope.

How to Make the Most of Your Stimulus Check

  Don’t blow it on vacation or lose track of this important windfall—decide where to invest, save or donate your stimulus money. Many of us received some very welcomed financial relief this month in the form of stimulus checks. For some people, these checks will help cover the basic needs of survival, like paying rent […]

Read More

Image of a window with a welcome we are open sign fixed up against the glass

Our lobbies are now open for regular business hours

Effective Monday, April 5, 2021, all Citizens Bank lobbies re-opened during normal business hours. We do continue to require facial coverings to enter our lobbies. If you do not have one, one can be supplied to you while supplies last. As always, we will have the option for Curbside Banking, Drive-Thru, ATM and Online Banking […]

Read More

Image of a hand holding a credit card toward the camera

Banking for Small Business: What Your Banker Wishes You Knew about Credit Card Processing

Of all the issues small business owners face, one of the most common—and most expensive—is that of credit card processing. Lauren Harmon, Assistant Vice President/Treasury Management Officer for Citizens Bank, guides small businesses looking to save funds. The Issue. “A lot of small businesses begin with something like Square, which is great for those starting […]

Read More

Image of a man's hand writing a check

Checking and Savings 101: Hacks and Helpful Hints

As the Assistant Citizens Bank Branch Manager in Avon, Amanda Hewitt knows all the ins and outs of banking, particularly helping folks with checking and savings accounts. She shares her best do’s and don’ts for keeping funds safe, simple budget hacks, and making money management easy. Don’t keep too much money in your checking account. […]

Read More

Image of a little girl with her Labrador inside the hatchback of an SUV ready for their vacation.

10 Ways to Save for A Summer Vacation

With summer approaching, you are probably looking forward to a much-needed vacation. We have a few tips for adding to your travel fund! Save to a dedicated account Open a dedicated vacation savings account. One great way to add to your vacation savings is to sign up for automatic deductions from your checking account. Each […]

Read More

Image of a female and male business pair that are giving each other a high-five

Credit 101 for Business Owners

Small business owners can get caught up in banking and accounting errors that can hurt them in the long run. If you’re wondering how to avoid these common mistakes as a business owner, Connie Basco, Assistant Vice President and Senior Credit Analyst for Citizens Bank, shares her insight on what she wishes business owners knew […]

Read More

Image of an African American male holding up keys in the foreground with his car in the background.

How Your Community Bank Can Help You with Auto Loans

Tips from Mooresville Branch Manager Jacob Theobald As the branch manager at Citizens Bank’s Mooresville office, I get to help customers with a wide variety of needs and banking products, but what I love doing the most is helping customers with auto loans. After all, buying a vehicle is such an exciting time for people! […]

Read More

A person looking at their smart phone

Banking on the Go is Trending (and Trendy too)

Banking online makes keeping up with your accounts more convenient than ever. Your financial information is available 24/7/365 on your mobile device via our convenient mobile banking app or as close as the nearest browser on any computer. Here are what we believe to be the top seven reasons online banking is trending (and becoming […]

Read More

An image of a key fixed in a lock that features a keychain with a house on the chain.

Getting to Know Mortgage Terms

You found your dream home, but now you need a mortgage that doesn’t keep you up at night. It’s too bad there isn’t a Schoolhouse Rock about financing your home. If you find terms like escrow and APR confusing, you aren’t alone. When looking for a mortgage, you may run into some unfamiliar lingo. Here […]

Read More

Image of a person placing a 100 dollar bill into a small piggy bank

Financial Goal Setting 101 with Shannon Eads

As the Branch Manager for the new Stones Crossing branch, I love sitting down with a customer to make a financial plan—but so many people don’t take advantage of their banker’s expertise. They often feel overwhelmed, discouraged, or simply don’t realize what kind of guidance is available. Here’s what I wish every client knew about […]

Read More

Image of a woman on her laptop looking at her credit card in her right hand.

The Great Card Debate: Credit vs. Debit

If you ever wondered about the difference between credit and debit cards you’re not alone. They both provide a safe, convenient way to make purchases online or in person without having to carry cash. The key is understanding how to use them to your best advantage. What’s the Difference? More people than ever are opting […]

Read More

A man calculating data on a calculator from multiple charts that show data.

What Your Business Banker Wishes You Knew

With John Purdie, Chief Credit Officer and Senior Lender Throughout my 30 years in banking, I’ve met many business owners who really know how to produce an excellent product or service, but they are not as skilled at running the back office and understanding when they need to bring in financial experts to help take […]

Read More

Image of a piggy bank wearing a smile and a graduation hat.

Smart Strategies for Paying Off Student Loans

With perseverance and ramen noodles you graduated from college. Now you are ready to apply everything you learned towards a bright financial future. Citizens Bank is here to help ensure student loans don’t weigh you down. Here are some tips to get you started. Ask Questions Learn everything you can about your repayment options. Sometimes […]

Read More

Image of a scale displaying a needle pointing to the most excellent rating.

Building Credit from the Bottom Up

With Virginia Coffee, Avon Branch Manager As a branch manager, I help people reach their financial goals for every major life stage, whether that is purchasing a home, buying a car or saving for college. For example, buying a home is the largest purchase most people make in their lifetime, so it is incredibly important […]

Read More

An African American bank lender meeting with a couple in an office.

Tips on Finding the Right Mortgage Lender for Your New Home

Whether you are a first-time homebuyer, or have outgrown your current home and are looking to upsize, searching for a place to live takes time. You painstakingly consider all of your options, from selecting the right school district to wondering if the back yard is big enough for a swimming pool. You also need to […]

Read More

Image of a person adding coins to a coin jar.

Taking the First Step Towards Your Financial Goals

With Citizens Bank’s Senior Vice President and Chief Experience Officer, Mark Lemieux Throughout the course of my career, the one thing I have learned when it comes to banking (and life in general) is that it’s all about reaching your goals. Here are three life lessons I’d like to share that will help you tackle […]

Read More

An older lady shocked by what is on her phone.

How to Avoid Scams

Chances are someone you know has been a victim of fraud (or maybe it’s even happened to you). It could be their identity was stolen, or they clicked on a phishy email link. Scammers are constantly coming up with new, creative ways to trick you. Last year alone, the Federal Trade Commission (FTC) received 2.1 […]

Read More

Image of an African American couple having positive attitude with their finances.

What You Need to Know About Retirement Accounts

Remember starting your first job? Retirement seemed like it was a lifetime away. You were looking forward to receiving a steady paycheck and advancing your career. But time flies. Now you find yourself wondering how to save for your golden years. Both a 401(k) and IRA are financial tools for retirement savers. The main difference […]

Read More

image of a man remote depositing a check from his smartphone

Tech Tips to Make Banking Easier

with Amanda O’Riley, Monrovia and Eminence Branch Manager As the Branch Manager of both the Monrovia and Eminence branches, I love being part of a small community bank. Even though in-person banking is a huge component of the service we offer, it’s wonderful to share with our customers all the ways our technology can make […]

Read More

Image of an approval stamp on paper

What’s the Difference Between Being Pre-Qualified and Pre-Approved?

When looking for a new home, everyone in the family has an opinion. You want something modern and move-in-ready. Your spouse wants a fixer-upper. The kids dream about having their own bathrooms and a movie theater downstairs where they can hang out with friends. Though you have some compromises ahead of you, it’s reassuring to […]

Read More

Image of a man holding a smartphone with emojis of happiness and love floating above the phone.

3 Ways to Protect Yourself from Fraud on Social Media

With Chris Zike, VP of Operations In my role as VP of operations at Citizens Bank, I oversee the fraud department. It’s so discouraging whenever one of our customers falls prey to schemes or becomes a victim of fraud. With incidences on the rise, the best way to fight back is by educating our customers […]

Read More

Image of a person holding up their smartphone with a call from a scammer displayed on screen.

Warning Signs of Financial Fraud

With Kimberly Harmon, Vice President of Retail As the Vice President of Retail for Citizens Bank, I’m often pulled in to help with fraud cases, and I’m sad to say that banking fraud is on the rise. Scammers are getting more sophisticated and more persistent. Since the best defense against fraud is education, here are […]

Read More

Image of a person swiping a card through a machine

4 Ways to Lower Your Rate when Processing Credit Cards

4 Ways to Lower Your Rate when Processing Credit Cards While there are many things that separate one credit card processor from another, pricing is a huge factor that has an immediate impact on you, the merchant. However, with over 1200 separate interchange rates, the age-old question of “What rate do you offer?” requires a […]

Read More

Portrait of Chris, New Board Chairman

Citizens Bank Announces New Board Chairman

Citizens Bank is excited to announce the appointment of Christopher Branson as the new Chairman of the Board of Directors! Chris has been a Director for Citizens Bank since 2015. He began working in the funeral industry at Leppert Mortuary in Indianapolis when he was 17 and rose to the position of general manager. He […]

Read More

Portrait of Beth Pedersen

Meet Our Citizens: Beth Pedersen, Senior VP, Chief Financial Officer

After her first year of college, Beth Pedersen took a summer job as a teller. That summer job turned into a successful career in banking, and it also led to Beth meeting her now husband. Get to know Beth in this interview: What path led you to banking? I needed a summer job after my […]

Read More

Portrait of Heather Brown

Meet Our Citizens: Heather Brown, Customer Service

Heather Brown began her career with Citizens Bank as a part-time teller and quickly realized how much she enjoyed interacting with customers. Heather is now the Customer Care Supervisor, ensuring customers enjoy the best possible interaction when reaching out to our call center. We sat down with this self-proclaimed “customer service geek” to learn more […]

Read More

Portrait of Lauren Harmon

Meet Our Citizens: Lauren Harmon

When Lauren Harmon was working on getting her degree in elementary school education, she applied for a part-time teller position and something clicked, leading to a lifelong passion for financial services and a career in banking. Now, the Assistant Vice President and Treasury Management Officer for Citizens Bank, Lauren loves to inspire small business owners […]

Read More

Portrait of Amanda Hewitt

Meet Our Citizens: Amanda Hewitt

With a combined love for people and a degree in accounting, Amanda Hewitt knew banking would be a great fit for her life. Now as the Assistant Branch Manager of the Avon Branch, she loves interacting with customers and finding the best products for their personal needs. How did you find your way into banking? […]

Read More

Portrait of Jacob Theobald

Meet Our Citizens: Jacob Theobald, Mooresville Branch Manager

Whether he’s keeping the level of customer service sky-high or keeping his team’s spirits lifted with the occasional “Dad” joke (yes, even the bad-Dad jokes are funny sometimes), Jacob Theobald inspires a culture of caring at the Mooresville branch of Citizens Bank. How did you get your start in the banking industry? I started in […]

Read More

Portrait of Shannon Eads

Meet Our Citizens: Shannon Eads, Stones Crossing Branch Manager

After managing the County Line branch for the past 3 years, Shannon Eads is continuing her role as Branch Manager at the new Stones Crossing branch in Center Grove. She won’t be found without her signature brand of customer service and stellar team building. How long have you been in the banking field? I’ve been […]

Read More

Portrait of John Purdie

Meet Our Citizens: John Purdie, Chief Credit Officer and Senior Lender

With 30 years of banking experience, Chief Credit Officer and Senior Lender John Purdie brings curiosity, insight, and a host of best-practice banking wisdom to his customers. What is a typical day like for you? I don’t know if there is such a thing as a typical day! I’m in charge of all the lending […]

Read More

Portrait of Mark Lemieux

Meet Our Citizens: Mark Lemieux

Mark Lemieux believes the fundamental banking question isn’t about interest rates and service charges – it’s “can I trust you with my money?” His passion for the human side of the banking business manifests in empowering his team and lifting up the local community. What do you love most about Citizens Bank? I love its […]

Read More

Portrait of Chris Zike

Meet Our Citizens: Chris Zike, VP of Operations

As the VP of Operations, Chris Zike keeps a guiding hand on a variety of departments, including loan, fraud, electronic banking, and deposit operations. What’s a typical day like for you? Meeting after meeting! Day to day, you’ll find me working on various projects to ensure we’re working as efficiently as we can, whether that’s […]

Read More

Portrait of Kimberly Harmon

Meet Our Citizens: Kimberly Harmon, Vice President of Retail

On any given day, you’ll find Vice President of Retail, Kimberly Harmon, traveling from branch to branch to check-in with her staff, empowering her team, and chatting with her customers. Here’s how this down-to-earth executive stays grounded, keeps work meaningful, and looks out for her customers. Describe what you do for Citizens Bank. I oversee […]

Read More

Portrait of Joshua J Waddell

Meet Our Citizens: Joshua J Waddell, Mortgage Loan Officer

With a passion for customer service, Mortgage Loan Officer, Joshua J Waddell, is ready to work with you to find the right mortgage program to fit your needs. Describe what you do for Citizens Bank. I am a Mortgage Loan Officer for the County Line branch and the greater Indianapolis area. I will be helping […]

Read More

Portrait of Mary Zigler a Commercial Loan Officer at Citizens Bank

Meet Our Citizens: Mary Zigler, Commercial Loan Officer

This out of the box thinker, Mary Zigler, has joined the team at Citizens Bank as a Commercial Loan Officer. She is ready to work with you and your business to make your dreams come true. Describe what you do for Citizens Bank. I am a Commercial Loan Officer located in the Plainfield Branch of […]

Read More

Portrait of Wendy McClellan a Mortgage Loan Originator at Citizens Bank

Meet Our Citizens: Pat Enochs, Branch Manager, County Line

With a passion for customer service, animals and kindness, Pat Enochs, branch manager at County Line, is ready to help you with any of your banking needs. What is a typical day like for you? I came to County Line from the Plainfield branch. It’s fascinating how each branch has its own customers and personalities. […]

Read More

Portrait of Wendy McClellan a Mortgage Loan Originator at Citizens Bank

Meet Our Citizens: Wendy McClellan, Mortgage Loan Originator

Meet Wendy McClellan. Since 1995, Wendy has been in the building, real estate and mortgage industry. With a specialty in construction lending and land loans, she will be there to help you through the ins and outs that come with building. Wendy is a full-service mortgage lender, who will be there to help assist you […]

Read More

Portrait of Juan Calderon a branch manager at Stones Crossing

Meet Our Citizens: Juan Calderon

Meet Juan Calderon. With a passion for helping you reach you financial goals, Purdue and the great outdoors, Juan, branch manager at Stones Crossing, is ready to help you with any of your banking needs. Describe your position at Citizens Bank I am the branch manager at the Stones Crossing branch. I oversee the day-to-day […]

Read More

Chat with a representative