Remember–never give away your username/password/or out of band authentication information!
Currently there is a ring of fraudsters who use information gathered in places like the dark web to fool you into thinking the bank is calling you to tell you about fraud on your account.
They are using a phone number mask to make you think they are calling from our number at our home address in Mooresville.
While we make calls to customers to let them know about potential fraud, we do not need your username/password/or out of band authentication to help you. If changes need to be made to your account, we will ask you to do them, not do them for you. If you get one of these calls, hang up immediately and send a chat to us through our chat system or visit us at one of our area branches!
| FACTS | WHAT DOES CITIZENS BANK DO WITH YOUR PERSONAL INFORMATION? |
|---|---|
| Why? | Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. |
| What? | The types of personal information we collect and share depend on the product or service you have with us. This information can include:
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| How? | All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Citizens Bank choose to share; and whether you can limit this sharing. |
| Reasons we can share your personal information | Does Citizens Bank share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purposes-such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
| For our marketing purposes-to offer our products and services to you | Yes | No |
| For joint marketing with other financial companies | Yes | No |
| For our affiliates' everyday business purposes-information about your transactions and experiences | No | We don't share |
| For our affiliates' everyday business purposes-information about your creditworthiness | No | We don't share |
| For nonaffiliates to market to you | No | We don't share |
| Questions? | Call 317-831-0110 or go to www.citizens-banking.com |
| Who we are | |
|---|---|
| Who is providing this notice? | Citizens Bank |
| What we do | |
|---|---|
| How does Citizens Bank protect my personal information? | To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. |
| How does Citizens Bank collect my personal information? |
We collect your personal information, for example, when you
|
| Why can't I limit all sharing? |
Federal law gives you the right to limit only
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| Definitions | |
|---|---|
| Affiliates | Companies related by common ownership or control. They can be financial and nonfinancial companies.
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| Nonaffiliates | Companies not related by common ownership or control. They can be financial and nonfinancial companies.
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| Joint marketing | A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
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| Other Important Information |
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