Important Branch Office Closure Notification Related to COVID-19 Citizens Bank

Fraudsters are actively trying to deceive customers into giving away their personal information!

Remember–never give away your username/password/or out of band authentication information!

Currently there is a ring of fraudsters who use information gathered in places like the dark web to fool you into thinking the bank is calling you to tell you about fraud on your account.

They are using a phone number mask to make you think they are calling from our number at our home address in Mooresville.

While we make calls to customers to let them know about potential fraud, we do not need your username/password/or out of band authentication to help you. If changes need to be made to your account, we will ask you to do them, not do them for you. If you get one of these calls, hang up immediately and send a chat to us through our chat system or visit us at one of our area branches!

To our valued customers and community:

I hope you have continued to stay safe and healthy in this continued time of uncertainty. I am writing this letter is to share our concern with the increasing number of positive COVID-19 cases in our area. We take the health and safety of our staff, customers, and community very seriously, and because of this we have decided it is necessary to limit lobby access in our branches once again. Effective Tuesday, November 24, 2020, all Citizens Bank locations will be operating via our Drive Thrus and ATMs only.

Please remember, you can still take a Citizens Bank branch with you wherever you are. We offer Online Banking and Mobile Banking. You will be able to check account balances, view pending transactions, print check images, manage and pay bills, transfer funds as well as a host of other banking transactions. Please do not hesitate to reach out to us at 317-831-0110 with any questions you may have.

All loan closings and consultations will take place as scheduled and person to person visits will continue on a limited basis via appointment only. Additionally, if you need additional assistance, please contact your regular branch office and the staff will assist with the best way to meet your appointment needs.

Thank you for your patience and understanding during this time. We could not do it without wonderful customers and community members like you.

Sincerely,
Keith Lindauer
President and CEO

Fraudsters are actively trying to deceive customers into giving away their personal information!

Important Branch Office Closure Notification Related to COVID-19

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